SHIPPING

Shipping is free around the world and come with tracking number.

SIZING

Refer to the Size Chart under the tab “flag types” for general information on sizing. If you still have specific questions, please email us. Please note the sizes stated are inclusive of the pole. Actual material and print area dimensions please refer to the “flag types” page.

DESIGNING

We also offer a design service if you do not have an existing design already. Basic designs are free of charge, otherwise we can arrange graphics design for as little as $15-20.

ADDING TO ORDERS

I Just Placed My Order. Can I Add Another Item To It? We dispatch orders daily upon completion of the product. If you contact us immediately we can wait for your additional order to go through.

CANCELLING ORDERS

If you need to change or cancel your order, please contact us immediately at 1300 883 901. We generally process orders within 24 hours, we will be unable to make any changes if contacted later.

EXCHANGE ON SALE ITEMS

Can I Return Or Exchange Items That Were Purchased? All final sale items cannot be returned or exchanged unless it was a factory fault.

RETURNS

We do not refund items unless a manufacturing fault. Please drop us an email to explain the reason of return to [email protected] and we will advise you where to mail the product. Note that the parcel remains your responsibility until it arrives with us; remember to ask for proof of postage, so if your parcel goes missing in the mail, you will have proof you have sent it. We will send you an email as soon as we have received your return in its original condition and organise your replacements. This is usually done within 1-2 business days. So it is best to look at the size chart in detail before purchasing an item.

WHEN WILL MY ORDER SHIP?

Most orders ship within 7 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays. Areas outside of metropolitan areas may take up to 10 – 12 working days for delivery.

WARRANTY?

All our products are covered by a 12 month warranty